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JAMB discloses additional USSD CODE, introduces WhatsApp as support and complaint platform

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JAMB has adopted 66019 as an additional  and optional USSD code besides the 55019 code that had been in operation  since 2018 for UTME/DE registration and  other essential services offered by the  Board.

This is to facilitate a hitch-free 2022 UTME/DE registration exercise by  ensuring that there is no difficulty  whatsoever in the creation of profiles by candidates, especially in a situation whereby many of them would be sending  their requests via just one USSD code as  hitherto the case.

JAMB discloses additional USSD CODE, introduces WhatsApp as support and complaint platform

In essence, the 55019 and 66019 are to be used to create their profiles for  registration by candidates sitting the  2022/23 UTME/DE. As usual, candidates  are required to send their National  Identification Number(NIN) via either of  these USSD codes for their details to be  pulled from the NIMC database before they proceed to any accredited centre for biometric capturing.
 
JAMB has also introduced the use of WhatsApp as additional support and complaint  platform. With this extra platform, candidates and other stakeholders would have the  benefit of instant messaging and  solutions to whatever query they might  have regarding any of the operational  processes of the Board.
To this end, ASD Technologies, the developer of the WhatsApp solution,  announced that the platform would  provide help with such things as “step-by- step” registration procedure, for instance, as well as providing a feedback  mechanism for effective service delivery.
The platform is not meant to replace but complement the existing ticketing  system, thereby expanding access to  critical services, among others.

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